"Enjoy hassle-free exchanges and returns with our money-back guarantee. If your purchase doesn't meet your expectations, we'll gladly refund your money as per ourreturn, refund and Exchange Policy. Please be aware that while we cover the return shipping costs, the initial shipping fee is non-refundable. Your satisfaction is our priority, and we're committed to making your shopping experience as seamless as possible. Feel free to reach out to our customer service team for assistance with any returns or exchanges."
I ordered the sandals thinking they would be the color in the picture but when I received them they were a much darker color. The description said default color so I was under the impression that it would be the color in the picture.
Thank you for taking the time to share your feedback with us. We sincerely apologize for any confusion or disappointment caused by the color of the sandals you received. We understand how important it is for items to meet your expectations, and your experience is certainly not what we strive for.
Please rest assured that we've escalated this issue to our team in the USA to review. We truly value your input and are committed to improving our processes.
Thank you for your understanding. ^JK